Privacy Policy

Privacy Policy

When, why and with whom do we share your personal information? We sometimes share your personal information:

Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.

We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.

Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing. 

How do we store and protect your personal information?

Your personal information may be stored at our practice in various forms, this may include electronic records and visual records (X-rays, CT Scans, videos and photos). Although unlikely, we may also retain paper records for a brief intermittent time for our practice professionals to review – however this will shortly be transferred to electronic form and shredded for disposal. 

Our practice stores all personal information securely. Information in electronic format is stored in protected information systems. Each computer is configured with a unique password, and staff members are supplied a unique identifier with selective permissions – this ensures your information cannot be accessed by unauthorized personnel. Additionally, staff and contractors are bound by confidentiality agreements to ensure our patients are well protected in containment of personal information. 

How can you access and correct your personal information at our practice?

You have the right to request access to, and correction of, your personal information.

Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing via completion of a request of information form, and our practice will respond within a reasonable time. Generally, this reasonable timeframe may take approximately 30 days, with consideration to the urgency of your request – note that release of information will be at the discretion of your personal GP and their schedule. 

Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to Marcos Castellano, the Practice Manager via admin@mynewlifehc.com.au

How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?

We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. 

A complaint form can be sent to reception@mynewlifehc.com.au and you may contact us for update on its processing on 07 5594 4118. The turnaround timeframe is approximately 30 days and we may contact you during this timeframe for further details to appropriately respond to your complaint and take the necessary procedures. 

You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992. 

Policy review statement

This privacy policy will be reviewed quarterly to ensure it is in accordance with any changes that may occur – note actioned privacy-related complaints will also be reviewed quarterly as these may impose changes to our policy. Should this privacy policy be amended, patients will be notified through a disclaimer present in the reception. At all times our policy will be available to patients through the reception.